Frequently Asked
Questions
How does the Buy 1, Get 1 Free promotion work?
As per the offer, every time you add two products to the cart, the item with the lower price becomes free when the coupon B1G1 is applied.
Our Shipping Policy
We assure you that our products are up to date and compliant with UK Law and health regulations. From the moment the package is shipped, we are no longer responsible for your order. If there are any issues regarding the product, please get in touch with us at [email protected], and we will do our best to help you!
How Old Do I Need To Be To Place An Order?
To order products from our shop, you have to be of legal age in the destination country and at least 18 years old. Since 18 is the legal age in the United Kingdom, the latter is a rule that applies to all our customers.
Orders & Delivery
Will I Receive A Tracking Number For My Order?
Once your order has been shipped, you will receive a shipping confirmation, including your order’s tracking number, which you can also view in the Order History of your customer account.
When Will My Order Arrive?
What if I have not received my product?
Once your order has been shipped, you will receive a shipping confirmation, including your order’s tracking number, which you can also view in the Order History of your customer account.
Please contact us via our WhatsApp chat available on the website with your order number and registered phone number.
Refunds
What is your refund policy?
How long before I get my refund?
We offer a 100% refund if we cannot fulfill your order.
Your refund should be processed within 2-5 working days to the same payment method the order was made with.
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